How do you know if your website is meeting your customer’s needs? Ever wondered if they’d like to see certain kinds of products featured on your eCommerce site? How about your customer service – do people like it?
These questions and many more can be answered right on your website by your website visitors and customers.
Offer surveys and questionnaires to get useful information about your eCommerce site and its products.
Surveys and questionnaires can increase your customers’ loyalty because they feel like they are part of the process. By asking their opinion, they have buy-in because they’re either helping you solve a problem or tooting your horn.
The best way to understand what your website visitors are feeling is to survey them.
According to Survey Monkey, every month more than 30 million people complete their surveys. With at least that many people online completing surveys, it’s time you took advantage of this great fact-finder.